Process Automation & Application Development

We automate your processes and build your systems

دَفَّة — نُؤتمت إجراءاتك، ونبني أنظمتك

A bottleneck is rarely a fault in the tool. It is usually a process that was never designed in the first place, then automated as it stood. So the work starts with the process: documenting it as it actually runs, redesigning it, and only then building the system that carries it.

Services

Each service lists practical applications, by the kind of work it is carried out in. Services are taken singly, or combined into one scope, depending on the size of the case.

01

Process diagnosis and redesign

Documenting the real flow, removing duplication, and shortening cycle time.

Practical applications

  • Purchase-order and disbursement approval cycle
  • Hiring process from requisition to start date
  • Payment of dues and financial claims
  • Issuing licenses and approvals
  • Customer service and complaints cycle
02

Process automation

Turning repetitive routes into reliable automated processes with fewer errors.

Practical applications

  • Electronic approval routes with defined deadlines
  • Automatic alerts and tasks when work falls behind
  • Digital forms replacing paper
  • Automated archiving and indexing
  • Electronic signature integration
03

Operational application development

Internal tools built for one specific process, instead of generic solutions that do not fit the organization.

Practical applications

  • Maintenance requests and fault-reporting application
  • Tracking contracts, dues and dates
  • Asset and custody management
  • Booking resources, halls and equipment
  • Tracking initiatives and improvement plans
04

Systems integration

Connecting existing systems to end double entry and broken data flows.

Practical applications

  • Connecting the HR system to payroll
  • Ending double entry between two systems
  • Synchronizing supplier and contract data
  • APIs between existing systems
  • Establishing a single source of truth
05

Dashboards

Processing operating data and surfacing the indicators that drive the daily decision.

Practical applications

  • Daily operating indicator dashboard
  • Strategic plan tracking dashboard
  • Periodic reports generated automatically
  • Alerts when an indicator drifts
  • Project and contract tracking dashboard
06

Digitizing quality systems

Assessment frameworks and improvement plan tracking.

Practical applications

  • Tracking improvement plans through to closure
  • Documenting accreditation evidence and mapping it to standards
  • Periodic self-assessment cycles
  • Non-conformance register
  • Tracking corrective actions
07

Decision model interfaces

Implementing quantitative models as a tool people can actually use.

Practical applications

  • A user interface for the scheduling model
  • A scenario calculator for management
  • Deploying the model for daily use by the team
  • Feeding model output into reports
  • Training users and documenting operation
The right process first, then the system that runs it.
Daffah — Process Automation & Application Development

Method

A

Mapping the flow

Documenting the process as it actually runs, not as the manual assumes it does.

B

Redesign

Addressing the constraint that governs throughput before any automation.

C

Build

Developing the system or application once the process has settled.

Why this practice

Process before tool

No off-the-shelf system is sold first and the work then bent to fit it.

Right-sized

Mid-sized projects with a defined scope, not sweeping digital transformations.

Transparency about limits

Anything beyond the scope of an individual practice is referred on, or delivered through a declared partnership.

About

Dr. Naif bin Ghazi AlMuhawas
Dr. Naif bin Ghazi AlMuhawas
Dr. Naif bin Ghazi AlMuhawas
Process & Systems Consultant

A process and systems improvement consultant, grounded in process engineering and business analysis, supported by data-processing tools, quantitative analysis, and academic experience in decision support systems.

Academic qualifications

  • Doctor of Engineering — Industrial Engineering, Operations Research · Lamar University, USA (2014)
  • Master of Engineering Management — Lamar University, USA (2013)
  • BSc Electrical Engineering — King Fahd University of Petroleum and Minerals (2004)

Relevant credentials

  • Consultant Engineer — Saudi Council of Engineers, Consultant classification (8771)
  • Six Sigma Black Belt — process improvement and variation reduction
  • Lean Manufacturing Green Belt — waste elimination and cycle-time reduction
  • Associate Value Specialist (ASV)
  • Change Management Professional
  • Data-processing tools: SQL · R · SPSS · Minitab · VB

Relevant experience

  • Business consultant — Supply chains, operations and strategic planning, across the public, private and non-profit sectors
  • Business analysis and process engineering — Organizational diagnosis and process redesign in contracting, real estate and the non-profit sector
  • Advisor to the Vice-Rector — University of Ha'il (2021–2023): review of institutional policies and procedures
  • Assistant Professor of Operations Research — University of Ha'il: decision support systems and operating data analysis
  • Designing assessment frameworks and performance indicators — Within accreditation and institutional quality work

Let's start with your question

Dr. Naif bin Ghazi AlMuhawas
+966 50 516 8423
info@daffahsystems.com
Serving clients wherever they are

An independent professional practice operating under a Saudi freelance work certificate, eligible to contract with government entities under the Government Tenders and Procurement Law.